Cancellation and Return Policy

Cancellations BEFORE Delivery

If you have NOT received your merchandise, you may cancel all or part of your order within 48 hours of placing your order without a charge or fee by contacting the store you made the purchase with. This does not apply to special orders, AS-IS items or final sale clearance items.

If it is an e-commerce sale, please contact us at 416-743-1530 or by email at contactus@arrowfurniture.com.

If you wish to change all or part of your order after 48 hours but before delivery, arrangements must be made at the store level or via phone or email on e-commerce orders. Deposits are non-refundable and may be used as a reselection or credit ONLY. This must be approved by management and does not apply to special orders, AS-IS items or final sale clearance items.

Returns AFTER Delivery

All sales are final. However, if you discover concealed damage you have 3 days to report it. We will try to service the item by sending a technician to your home, ordering parts, or we may provide you with a replacement or a refund, at our discretion. Just fill out a customer service report at arrowfurniture.com or call or e-mail our service department at 416-743-1530 and customerservice@arrowfurniture.com respectively.

If your product is still in its original sealed packaging with the exception of AS-IS products, special orders or clearance items, you may return it within 2 days of the original delivery or pickup for a reselection or credit ONLY.

If your merchandise was delivered and you wish to have Arrow pickup the merchandise from your home, you will be charged for:

  1. The original delivery fee.
  2. A pick up charge equivalent to the normal delivery charge in your area. If you return your merchandise to Arrow, you will only be assessed the original delivery fee.
  3. If you reselect, you will be charged a separate delivery fee on the new order in addition to the above fees.

If a refund has been authorized for any reason, please note the following:

  • Cash payments will be refunded by cheque (allow 7-10 business days).
  • Debit Card payments will be refunded to the same account if the Debit Card and Debit Card holder are present. If the Debit Card holder is not present, Debit Card payments will be refunded by cheque (allow 7-10 business days).
  • Credit Card payments will be refunded to the same Credit Card (allow 3-5 business days).
  • All other payments will be refunded by cheque (allow 21 business days).

Customer Service Request

  • Please include a description of the problem if there is an issue with your product or order.